Even when they’re not.
I enjoyed learning more about the importance of customer service and especially appreciated the inclusion of the employees as customers. Good, satisfied employees create loyal satisfied customers. Loyal customers come back and bring their friends.
Employers should strive to hire people with the right attitude, knowing that they can teach them the skills they will need.
Employees should believe in the company as much as the owner does, but the owner (and management) have to show that they believe in it, not just that they’re there for the paycheck.
These were all good reminders to me and something for me to remember as I begin my own business.